Frequently Asked Questions (FAQ)

Frequently Asked Questions

Q1. Why is Nexapex considered one of the top lift companies in Bangladesh?

Answer: Nexapex brings over two decades of technical field experience delivering precision vertical transportation solutions. We offer end-to-end services—from foreign lift importation and custom design to professional installation, testing, commissioning, and 24/7 maintenance in Dhaka and across Bangladesh.

Q2. What types of elevators and escalators does Nexapex supply?

Answer: We supply a comprehensive range of vertical transit systems:

  • Passenger Elevators (Residential & Commercial)

  • Hospital & Stretcher Lifts

  • Panoramic / Observation Glass Elevators

  • Villa & Home Lifts for duplex houses

  • Heavy-duty Freight & Cargo Elevators

  • Dumbwaiter Lifts for restaurants

  • Escalators and Moving Walkways (Travelators)

Q3. Do you provide 24/7 elevator emergency maintenance in Dhaka?

Answer: Yes. Nexapex operates a dedicated 24/7 quick-response servicing team in Dhaka to handle emergency repairs, sudden lift breakdowns, and routine monthly maintenance work to ensure 100% operational safety.

Q4. What is included in your elevator servicing and maintenance agreements?

Answer: Our elevator maintenance package includes routine safety inspections, lubrication, drive and controller diagnostics, door mechanism alignment, emergency alarm testing, and fast replacement with genuine spare parts.

Q5. Can Nexapex customize elevators for existing building structures?

Answer: Absolutely. We offer specialized elevator customization for existing shafts, machine-room-less (MRL) setups, compact home spaces, and modern aesthetic cabin interiors suited to your building’s architectural design.

Q6. How can I get a quotation for an elevator or escalator installation?

Answer: You can request a quote directly through our website’s Contact Us page, or call our customer support team directly with your building specifications (number of floors, capacity, shaft dimensions).